I'm irritated at Amazon this morning.
I bought my son a kindle for Christmas - I bought it during their black friday deal of around $50 for the Fire HD 8 tablet. We obviously didn't begin using it until Christmas, so it's only 3 weeks old. It stopped taking a charge (and yes, it's not the charger (we tried it on a different kindle) or the outlet).
I called Amazon this morning. They can't just replace it b/c of the price I paid (vs. the $80 regular price). So I had to sit on hold for 30 minutes while they figured out how to replace it and the warranty (I paid the extra $18 for the warranty b/c it's for a 2 1/2 year old. He's going to crack the screen eventually).
So, 30 minutes later of "patiently waiting" (I did correct him that while I may have been waiting, it wasn't patiently), they had to refund the original price, call SquareTrade so they could refund the warranty, give me an Amazon gift card for the price difference of what it actually costs to replace and what I paid, give me an Amazon gift card for the cost of 1 day shipping and give me a $10 promotional credit for my time (I bit my tongue b/c I wanted to point out that while he may make $0.50 / day in the Philippines, my time is worth more than $10 for 30 minutes. But, I figured that'd be too mean
).
I mean, seriously - they couldn't just replace it? It really took 30 minutes to figure this out?