Trying to get the downloads I paid for for Live Trax 45. Here’s how well it goes
This morning, I buy LT45 with some other stuff. I try to download using the ZIP function, and it fails. The download status changes to “complete” so I can’t download them.
10:14am - email WH to let them know the downloads have failed and now say “completed” so I can’t download them
11:09am - WH emails me, says try a different browser
11:13am - email WH back, tell them I looked in Chrome (attach screenshot), it says downloads are complete
12:42pm - WH emails me, says “we’re seeing the downloads as complete, search your recent download files”
12:56pm - I email them back telling them no, the download failed, I don’t have them
1:42pm - WH emails me back saying they reset the downloads (I logged in to check, they still say complete)
2:10pm - I email WH to tell them the downloads still say complete
3:49pm - WH emails me back, says they reset them again (I logged in to check, they still say complete)
4:25pm - I email WH back yet again to tell them the downloads still say complete, and I can’t download them
So, it looks like I won't be getting the LT45 downloads I paid for